RIGHT OF WITHDRAWAL

In particular, the consumer can withdrawn from any contract concluded with DATRON HANDELSGES M.B.H., without any penalty and without specifying the reason, within 14 (fourteen) days of receipt of the goods. The right of withdrawal shall be recognized by the consumer in respect of any goods purchased by him on the website www.datron.club, the cost of returning the goods is at the charge of the customer. 

MODALITIES FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL 

The withdrawal shall be exercised by sending, within the above terms, a written communication to DATRON HANDELSGES MBH either to the email address info@datrongmbh.eu or by post mail to Bahnhofstrasse 8A 9500 Villach Austria by registered letter with acknowledegment of receipt. When the goods have been delivered, the customer is required to return it to DATRON HANDELSGES M.B.H. within 14 (fourteen) days from the date of delivery of the goods. Please send an email to customercare@datrongmbh.eu for information on the return of goods.

DATRON HANDELSGES M.B.H. has the right to reject any product returned in a different way from the conditions specified above, as well as products for which the Customer has not fully paid the total amount, or has not respected the methods and times indicated in the right of withdrawal/return policy. In order to return the purchased product, the customer is required to keep and reuse the original packaging with which he received the product. If the goods are shipped without packaging, Datron Handelsges.m.b.h will not be responsible for any damage during transport, and upon arrival at our warehouses, the damage will be rejected to the sender.

THE COSTS OF RETURNING THE GOODS TO DATRON HANDELSGES M.B.H. ARE AT THE CUSTOMER’S CHARGE.

DATRON HANDELSGES M.B.H. has the right to reject any product returned in a different way from the conditions specified above, as well as products for which the Customer has not fully paid the total amount, or has not respected the methods and times indicated in the right of withdrawal/return policy. If the customer has not kept the original packaging, a new packaging can be requested by e-mail to customercare@datrongmbh.eu. The packaging costs will be charged to the customer.

MODALITIES FOR REFUNDS OF THE RIGHT OF WITHDRAWAL

If Customer’s right of withdrawal has been exercised in accordance with the terms of this clause, DATRON HANDELSGES M.B.H. will proceed with the refund of the payment amount of the delivered product (shipping costs are excluded). The method of reimbursement is determined by the consumer, who may choose between: 
- Replacement of the product with another of equal value – Refund by means of a discount voucher, which can be spent within www.datron.club – Refund of the value of the product. This transaction is done through the credit card used for payment or the amount is refunded to the bank account indicated by the Customer.

RIGHT OF WITHDRAWAL DUE TO FAULTS

If the goods do not conform, the consumer is entitled to have them brought into conformity, free of charge by repair or replacement. In case of imperfections or manufacturing defects of the delivered product, it is necessary to communicate the defect within 3 days of delivery, by email to customercare@datrongmbh.eu, attaching photographic documentation. In the event of a malfunction and/or fault due to transport, the delivery costs shall be charged to DATRON HANDELSGES GMBH.